Reviews

Western North Carolina’s Complete Comfort Experts

At Avery Heating & Air Conditioning, LLC, we prioritize the customer experience in every way possible. That means that we put your needs first on every job we undertake. Whether you need advice, repairs, routine maintenance, or a new installation, we work with you directly to make sure that you’re getting everything you want from our services. We’ve been in business for decades now, and in that time, our approach to HVAC has earned us the approval of quite a few of our Western North Carolina neighbors.

Take a look at just a few of the things our neighbors have to say about our service and workmanship, then give us a call at (828) 548-1555 to schedule your same-day appointment in Avery County, Watauga County, or any of the surrounding Western North Carolina areas and witness our commitment to customers for yourself!

  • A Great Team!
    Any time I’ve had an issue...these folks quickly and efficiently fixed the problem. They are local folks who care...a great team.

    - Eric V.

  • Patient and Helpful!
    We are very impressed with the service we received working with Avery Heating & Air Conditioning. They were patient and helpful with choosing our system and helping us figure out all the details. The installation crew were very professional and easy to work with. I highly recommend these folks if you're looking for quality service.

    - Ryan F.

  • Exceptional!
    I'm very happy with the service and the courtesy that Avery Heating and Air provided to me - exceptional! I'd highly recommend them!
  • We couldn't be more pleased!

    We couldn't be more pleased with the service we got from the whole team at Avery Heating and Air Conditioning. The initial site visit, the estimate, and then the negotiating/consultation by Marty Clark was great. Marty was very honest and conscientious and personable. Most importantly (to me at least) he didn't put down his competition, he just put forward what he thought were Avery's strong points and let me make up my mind. This wasn't true with the competing companies and it was a big part of the reason we went with Avery.

    The installers were also very professional, courteous and friendly and answered my every question.
    The office staff made it very easy to contact Marty when we had questions and paying our bill on-line was very easy and efficient. Our system works great and after 45 days and some cold snaps, we have not had the first problem. A bonus was that our back bedrooms which were always hard to heat are now toasty warm. Thank you Avery and Lennox! The Steurys are a happy bunch!

    - Stan S.

  • Very impressed with the service!
    Very impressed with the service from all involved. Very professional and went out of their way to help solve the issue of my heat pump ..fast service and reasonable price

    - Barbara O.G.

  • Very impressive work and dedication!
    Marty Clark worked with me for over a year to figure out the best replacement after our 20yr old system started to have issues. Ultimately he replaced a single 4 ton system with a 3 ton and added a ductless system to our basement. He even took the extra time to find a place to install the ductless system so that he could run the lines completely hidden and requiring no drywall repair. Very impressive work and dedication to getting the right solution. I highly recommend him and Avery Heating and Air.

    - Kenneth K.

  • FANTASTIC COMPANY!!
    Owners & workers were fantastic. Quality of workmanship was outstanding. Prices were reasonable. Would recommend this company to anyone looking for a new unit or repair or service work. FANTASTIC COMPANY!!

    - Patch R.

  • Friendly office staff and service personnel
    Friendly office staff and service personnel. Prompt timely appearance at appointments. Seem competitively priced.

    - Mark V.

  • Very professional company!
    Very professional company. Everyone from the support staff in the office to the technicians in the field are a pleasure to work with. I would highly recommend Avery Heating and Air Conditioning to anyone that requires service for their HVAC system.

    - Doug S.

  • Excellent service and I'd definitely recommend them!
    We worked with Avery Heating & A/C to upgrade our system at home. Marty Clark was amazing. He was VERY conscientious about returning calls and replying to emails, patient with us and made us feel really good about our decision to work with the company. The office staff, especially Veronica and Brittany, were also helpful with the billing and scheduling side of everything. I really hope I don't have to make any more large purchases from Avery! But, I am thankful they were able to make things happen smoothly and correctly. Excellent service and I'd definitely recommend them.

    - Margaret M.

  • GOAT (Greatest of All Time!!) of the Heating and Cooling world!
    These guys put in a new HVAC system, my experience couldn’t have been better!! From the start thru completion they were perfect, I worked mostly with Marty Clarke and with the girls in the office, every detail, every question was handle immediately. I only wish more companies were like them, if I wanted something changed Marty was on it immediately and I just want to says thanks again! I would call Marty the GOAT ( greatest of All Time!!) of the Heating and Cooling world!!

    - Cole R.

  • I’ve been thoroughly impressed with the company.
    I used Avery to install an HVAC system in the third floor and parts of the second floor of my house, and also to install two mini-splits for rooms on the second floor.. The installation was completed in early October of 2020. Marty (the GM) was my estimator and was highly professional, courteous and thorough. He wasn't what I was used to with HVAC or other mechanical contractors (i.e., a bit rough and unprofessional, generally). He is a pro, for sure.

    The system worked great and has continued to do so. Then, we were up for our first semi-annual service appointment earlier this month (April 2021). The service technician was Shawn. He was excellent. I told him he didn’t need to worry about putting slips on his shoes before coming in the house and he just went ahead and did it on his own which was appreciated.

    Then, we had to move a whole bunch of holiday decorations from out of the closet so that he could get into the attic. I moved most of it out so that he had access and he helped a little bit at the end. Then, after he left, without letting me know that he did it, he actually put all of the stuff back into the closet without even asking. It was such a nice gesture to return everything to the way it was.

    Between that experience, the quality of the installation that occurred last fall, and Marty‘s work during the estimate process, I’ve been thoroughly impressed with the company.

    In addition, the customer facing front office personal (Veronica and Brandy) are very nice, good listeners and helpful on all occasions. They have my unequivocal recommendation.

    - Brian H.